Brandedby ("we", "us", "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your data when you visit brandedby.co.uk or use our services.
1. Information We Collect
We collect information you provide directly to us, including your name, email address, phone number, delivery address and payment details when you place an order or create an account. We also collect technical data such as your IP address, browser type and pages visited through cookies and analytics tools.
2. How We Use Your Information
We use your personal data to process and fulfil your orders, communicate with you about your order status, provide customer support, send marketing communications (with your consent), improve our website and services, and comply with legal obligations.
3. Legal Basis for Processing
We process your personal data under the following legal bases: contract performance (to fulfil your orders), legitimate interests (to improve our services and communicate with customers), consent (for marketing emails), and legal obligation (to comply with applicable laws).
4. Data Sharing
We do not sell your personal data to third parties. We may share your data with trusted service providers who assist us in operating our website and conducting our business (e.g. payment processors, delivery companies), subject to confidentiality agreements. We may also disclose information where required by law.
5. Data Retention
We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, typically 7 years for financial records and 3 years for general customer data, unless a longer retention period is required by law.
6. Cookies
We use cookies to enhance your experience on our website. Essential cookies are required for the website to function. Analytics cookies help us understand how visitors use our site. You can control cookie preferences through your browser settings.
7. Your Rights
Under UK GDPR, you have the right to access, correct, delete or restrict processing of your personal data. You also have the right to data portability and to object to processing. To exercise any of these rights, contact us at privacy@brandedby.co.uk.
8. Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss or destruction. All payments are processed via PCI-compliant, encrypted payment gateways.
9. International Transfers
Your data is primarily stored and processed within the UK and EEA. Where we transfer data internationally, we ensure appropriate safeguards are in place in accordance with UK GDPR requirements.
10. Contact Us
For any privacy-related queries or to exercise your rights, contact our Data Protection Officer at:
privacy@brandedby.co.uk
Brandedby, Marsh Ln, London Rd, Ware, SG12 9QL, UK
11. Complaints
If you're unhappy with how we handle your data, you have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk.