Frequently Asked Questions

Our minimum order is just 50 units for most products. This makes us ideal for small businesses, independent restaurants and new brands testing a product before scaling up.

Each design requires its own minimum order. However, if you're ordering multiple products (e.g. cups AND bags), each product line can have its own design.

Simply browse our shop, add products to your cart, and check out. Alternatively, contact us for a custom quote on bespoke or large orders.

Yes! Reorders are even faster — we keep your artwork on file. Reorder production is typically 3–5 working days, with a lower minimum of just 25 units.

Yes, we offer tiered pricing. The more you order, the lower the unit cost. Contact us for a custom quote on orders of 1,000+ units.

Orders can be amended or cancelled within 24 hours of placement, before artwork approval. Once printing begins, changes cannot be made.

Yes! Our in-house design team creates your artwork at no charge. Simply send us your logo, brand colours and any instructions, and we'll do the rest.

We prefer AI, EPS, or PDF files with outlined fonts. We also accept high-resolution PNGs and JPEGs (300dpi minimum). We can work with most formats.

We offer unlimited revisions until you're happy. We want you to love your packaging — we won't rush you into approving something you're not 100% satisfied with.

Absolutely. We send you a digital proof for approval before any printing begins. Production only starts after you give us the green light.

Yes! We offer free printed samples on most product lines. Contact us to request yours — allow 3–5 days for sample delivery.

We can help with basic logo creation for an additional fee, or recommend a designer partner. Contact us to discuss your options.

Yes — free standard UK delivery on every order, with no minimum order value. We absorb this cost because we believe it's the right thing to do.

Standard production takes 5–7 working days. Add 3–5 days for free delivery, or 1–2 days for express delivery (£9.99). So typical door-to-door is 8–12 working days.

We currently deliver within the UK mainland only. We're exploring international shipping — contact us if you're outside the UK and we'll see what we can arrange.

You'll receive a shipping confirmation email with a tracking link as soon as your order is dispatched. You can also track via your My Account dashboard.

Contact us within 48 hours of receipt with photos of the damage. We'll arrange a free replacement or full refund — whichever you prefer.

Yes. All food contact products are certified food-safe and comply with UK and EU food packaging regulations. We can provide certificates on request.

We're committed to sustainability. Our range includes recycled paper products, FSC-certified materials, and compostable options. Look for the green leaf icon on product listings.

We offer a wide range of sizes across all product lines. Check individual product listings for specific size options. Custom sizes are available on large orders — contact us.

Yes, plain (unprinted) versions of most products are available at lower cost. These are great for small businesses that add their own labels or stamps.

We use high-quality lithographic and digital printing to ensure sharp, accurate reproduction of your brand. You can request a sample to see the quality for yourself.

No, you can check out as a guest. However, creating an account lets you track orders, reorder easily, manage your designs and access exclusive deals.

We accept all major credit and debit cards (Visa, Mastercard, Amex), PayPal, and bank transfer for large orders. All payments are securely processed.

Absolutely. We use industry-standard SSL encryption and never store your card details. Payments are processed via PCI-compliant payment providers.

Yes, invoices are automatically generated for every order and available in your account dashboard. Contact us if you need a VAT invoice or purchase order.